Want to switch broadband but worried about early termination fees? Many UK broadband contracts come with exit fees if you leave before your contract ends, but there are ways to avoid these charges or reduce costs when switching.
This guide explains how to switch broadband without paying exit fees, when you can leave for free, and how to get a better deal without penalty.
- When do broadband exit fees apply?
Most broadband contracts last 12, 18, or 24 months. If you cancel before your contract ends, your provider may charge an early termination fee.
Exit fees typically depend on:
✔ The number of months left on your contract – The more time remaining, the higher the fee.
✔ Your provider’s exit fee policy – Some charge a set amount per month left on the contract.
✔ Discounted deals – If you cancel a broadband deal with an introductory discount, you may have to repay the savings.
📌 Tip: You can check your contract end date by logging into your broadband provider’s online account or calling customer service.
- When can you switch broadband without exit fees?
You may be able to leave your broadband provider penalty-free in the following cases:
✔ Your contract has expired – If you’re out of contract, you can switch anytime without fees.
✔ Your provider increased prices mid-contract – Some broadband providers raise prices annually. If the increase is above inflation, you can cancel without penalty (check your provider’s terms).
✔ Your broadband speed is lower than promised – If your provider isn’t delivering the speeds you were guaranteed, you may have a right to leave without paying fees.
✔ Your provider made major contract changes – If they change your contract without your agreement, you may be able to leave.
📌 Tip: If you believe you can leave penalty-free, contact your provider and explain your situation—they may agree to waive exit fees.
- How to avoid broadband exit fees when switching
If you want to switch broadband but your contract isn’t up, try these strategies:
✔ Check if your new provider covers exit fees – Some broadband companies offer cashback or bill credits to cover early termination charges.
✔ Negotiate with your current provider – If you threaten to leave, they may offer a discount or let you exit early.
✔ Look for social tariffs – If you receive benefits like Universal Credit, some providers let you switch without penalty.
✔ Reduce your package – Instead of cancelling, ask your provider to downgrade your service to a cheaper plan until your contract ends.
📌 Tip: If your exit fees are high, work out whether staying until your contract ends is cheaper than switching immediately.
- Find the best broadband deals to switch to
Looking to switch broadband and avoid unnecessary fees?
Check broadband deals here to find a faster, more affordable package with no hidden charges.
Final thoughts: Don’t let exit fees stop you from switching
Switching broadband can save you money and improve your internet speed, but exit fees shouldn’t hold you back. By timing your switch correctly, negotiating with your provider, or choosing a deal that covers exit fees, you can change broadband providers without paying penalties.
Compare broadband deals today and find a better deal without worrying about exit fees.